Business Administrator

Level 3

Entry Requirements

No formal entry requirements


Level 3 Business Administrator


This apprenticeship will typically last 24 months.

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The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills.

The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others. 

Entry Requirements

There are no formal entry requirements for this qualification, but a keen interest in this field is essential. Applicants must be prepared for both shift work and travel. Prior experience is not necessary, but useful and should be supported by a portfolio of evidence.

Knowledge, Skills and Behaviours

The Organisation

  • Understand organisational purpose, activities, aims, values and vision for the future, as well as how the political and economic environment affects the organisation.

Value of Skills

  • Understand organisational structure and how the role benefits the organisation, including how they fit within their team and how their skills help progress their career.


  • Have a practical knowledge of managing stakeholders and their differing relationships to an organisation, including internal and external customers, clients and/or suppliers.

Relevant Regulation

  • Understand the laws and regulations that apply to their role including data protection, health and safety and compliance, supporting the business in applying said regulations.


  • Understand organisational internal and key business policies, relating to sector.

Business Fundamentals

  • Understand business principals including managing change, business finances and project management.


  • Understand the organisation’s processes such as for making payments, processing customer data etc, as well as reviewing processes autonomously, making suggestions for improvement.

External Environment Factors

  • Understand the relevant external factors that can impact the business including market forces, policy and regulatory changes, supply chains etc.

Information Technology

  • Build skills in multiple, organisationally relevant IT packages and systems to write letters and emails, update databases, create proposals, perform financial processes and record and analyse data.

Record and Document Production

  • Produce accurate records and documents including emails, letters, files, payments, reports and proposals,  making recommendations for improvements and solutions to management.

Decision Making

  • Be proactive and exercise good judgement in making decisions and dealing with challenges. Seek advice from experienced team members where appropriate.

Interpersonal Skills

  • Build and maintain positive relationships within own team and the wider business, demonstrating ability to influence and challenge appropriately.


  • Communicate effectively whether face to face, on the phone, in writing or digitally, displaying confidence and agility and applying organisational guidelines.


  • Demonstrate a necessary level of expertise required to complete tasks, applying problem-solving skills to resolve challenging and complex complaints, and sharing best practice to continuously improve work.

Planning and Organisation

  • Initiate and complete tasks, managing priorities and time effectively to meet deadlines.

Project Management

  • Use project management tools and principles to scope, plan, monitor and report on projects.


  • Behave in a professional manner, including a high level of personal presentation, respect, punctuality and attitude towards customers.

Personal Qualities

  • Show qualities including integrity, reliability, self-motivation, pro-activity and a positive attitude.

Managing Performance

  • Take responsibility for own work, accept feedback in a positive way, use initiative and show resilience.


  • Able to accept and deal with changing priorities related to their own work and the wider organisation.


  • Demonstrate the ability to take responsibility for team performance and project quality, including successful completion of customer requests.


Charlotte Musselle


Working with Access Creative has helped to enhance our business. Their onboarding process was super thorough, giving us all the information and assistance we needed. The team didn’t just offer advice; they provided us with expert insights to help us make the right choices. It’s clear they’re committed to giving apprentices top-notch training whilst being super supportive to us companies.

Find out more about Giggabox here.

Noreen Riordan

Entec Sound & Light

The Live Event Technician L3 Apprenticeship, run by Access Industry, is an engaging course with great content and appropriate industry knowledge that translates well into the workplace.

It is an excellent opportunity for students to earn as they learn a trade while being supported in their development by tutors who know and care about the Creative Industry.

Overall, I am pleased and recommend that anyone wishing to enter the creative industry look at the courses available.

Find out more about Entec here.

Where do you see yourself?

This apprenticeship equips you with the skills to go onto:

An Administrator can work within a range of organisational departments including Finance, Marketing or HR. This key role focuses on providing office support to a business or department including answering calls, directing visitors, data entry and filing.

A Receptionist if the first point of contact for an organisation. This key role includes answering calls, welcoming and directing visitors and liaising with staff.

A Project Manager oversees a project from the planning phase to delivery. This includes managing teams,  delegating tasks, troubleshooting issues and ensuring the project stays on budget.