No formal entry requirements
Level 2 Customer Service Practitioner
This apprenticeship will typically last 24 months.
Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
You will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text and social media.
Working with Access Creative has helped to enhance our business. Their onboarding process was super thorough, giving us all the information and assistance we needed. The team didn’t just offer advice; they provided us with expert insights to help us make the right choices. It’s clear they’re committed to giving apprentices top-notch training whilst being super supportive to us companies.
Find out more about Giggabox here.
Entec Sound & Light
The Live Event Technician L3 Apprenticeship, run by Access Industry, is an engaging course with great content and appropriate industry knowledge that translates well into the workplace.
It is an excellent opportunity for students to earn as they learn a trade while being supported in their development by tutors who know and care about the Creative Industry.
Overall, I am pleased and recommend that anyone wishing to enter the creative industry look at the courses available.
Find out more about Entec here.
Where do you see yourself?
A Ticketing Assistant is the first point of contact for customers, assisting the Box Office team with ticket sales, ticket checks and customer queries.
Front of House staff are the first point of contact with a business, and it is their responsibility to greet customers, help them feel welcome and answer any queries they may have.
A Steward’s role is to direct customers, answer queries and support with the security and people management of an event or venue.
A Ticketing Supervisor oversees the Box Office team, ensuring that the team is supported, answering any more complex customer queries and general management of Box Office team.