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Customer Experience Apprentice - Shaftesbury Theatre

Find out more and apply for our Customer Experience Apprenticeship

Shaftesbury Theatre is the West End’s largest independent theatre and is currently the home of Mrs Doubtfire. We have recently gone through important structural renovations that include a brand-new café (Box Office Brew), premium suites and spaces, and gender-neutral restrooms. This is all part of the Theatre’s continuing commitment to innovation and to solidify its unique position within the West End. A visit to the theatre is for most members of the public a significant event and thus the customer experience departments have a vital role in representing both the Theatre and Production to ensure that the experience is of exceptional quality. 

 

As an apprentice, you will work with the customer experience departments and study how they ensure the smooth running of our Front of House, Bars & Hospitality and Box Office operations and ensure first-class customer care in line with the Shaftesbury values. This will give you the basis to move on to work as part of any customer-facing team in this or any other West End or Provincial Theatre. It will also introduce you to other operational and commercial aspects of theatre such as access arrangements, stock maintenance and conducting ticket sales.

Customer Experience Apprentice

  • Eligibility to work in the UK

Summary

Shaftesbury Theatre is the West End’s largest independent theatre and is currently the home of Mrs Doubtfire. We have recently gone through important structural renovations that include a brand-new café (Box Office Brew), premium suites and spaces, and gender-neutral restrooms. This is all part of the Theatre’s continuing commitment to innovation and to solidify its unique position within the West End. A visit to the theatre is for most members of the public a significant event and thus the customer experience departments have a vital role in representing both the Theatre and Production to ensure that the experience is of exceptional quality. 

 

As an apprentice, you will work with the customer experience departments and study how they ensure the smooth running of our Front of House, Bars & Hospitality and Box Office operations and ensure first-class customer care in line with the Shaftesbury values. This will give you the basis to move on to work as part of any customer-facing team in this or any other West End or Provincial Theatre. It will also introduce you to other operational and commercial aspects of theatre such as access arrangements, stock maintenance and conducting ticket sales.

To apply you need:

Please send a CV and covering letter to express your interest in this vacancy

As an apprentice, you will work with the customer experience departments and study how they ensure the smooth running of our Front of House, Bars & Hospitality and Box Office operations and ensure first-class customer care in line with the Shaftesbury values. This will give you the basis to move on to work as part of any customer-facing team in this or any other West End or Provincial Theatre. It will also introduce you to other operational and commercial aspects of theatre such as access arrangements, stock maintenance and conducting ticket sales.

Duties

  • To provide an efficient and welcoming service to the patrons visiting and working with the Theatre.
  • To assist in providing a first-class level of customer service.
  • To ensure that premium guest suites are prepared according to guest specifications. 
  • Participate in training programs focused on hospitality customer service.
  • Facilitate smooth in-coming, interval and departure of patrons.
  • Ensure that common areas are clean and well-presented.
  • Monitor and report any maintenance issues affecting guests to the duty manager comfort.
  • To provide ticketing guidance, sales and access accommodations over the phone and in person.
  • To support Theatre of Comedy Company’s communication objectives by sharing information with colleagues as appropriate whilst respecting confidentiality so that you and your colleagues have all the information you need to perform your duties effectively.
  • To comply with the Company’s Electronic Communications and Data Protection policies.
  • To always comply with Theatre of Comedy Company’s Equal Opportunities and Health and Safety Policies.
  • To comply with the Theatre’s Electronic Communications and Data Protection policies.
  • To always comply with the Theatre’s Equal Opportunities and Health and Safety Policies.